Processing time
Orders are typically processed within 1–3 business days. Processing covers order verification, packing and hand-off to the carrier. Processing times may be longer during busy periods; we will notify you if an order requires additional time.
Delivery timelines
After processing, domestic deliveries within Canada generally arrive in 3–7 business days. Shipments to the United States generally arrive in 5–10 business days. These are estimates and actual transit times depend on destination, carrier and customs where applicable.
Shipping charges and responsibilities
Shipping charges and any applicable duties are shown at checkout. Customers are responsible for duties and customs fees on cross-border shipments where applicable. Please ensure delivery details are accurate to avoid delays.
Lost or damaged shipments
If an order arrives damaged, retain the packaging and contact us at [email protected] right away with photos and details. We will advise on next steps. For lost shipments, contact us and provide the order number and any relevant details so we can investigate and advise.
This store’s delivery settings
Orders are normally prepared within 1-3 business days. Estimated Canadian transit after dispatch is 3-7 business days. These ordinarycanada settings control an order even when brand documentation shows a different estimate. Address questions may be sent to [email protected]; store address: 446 McCormack Rd, Saskatoon, SK, S7M 4Y1, Canada.