Introduction
This privacy statement explains how ordinarycanada collects, uses and safeguards personal information when you interact with our shop. It applies to data collected for order fulfilment, customer service and related operational purposes. Policy last updated 10-May-25.
What we collect
We collect the minimum personal information needed to complete transactions and provide customer support. Typical data includes name, delivery and billing address, contact details (email and phone), and order information such as products purchased. We may also retain records of communications related to orders or returns.
How we use personal information
We use personal information to process purchases, prepare shipments, issue refunds where applicable, and respond to customer enquiries. Information is also used to comply with legal and accounting obligations. We do not disclose personal data to any party except where necessary for order fulfilment (for example, to carriers) or as required by law.
Data retention and security
We retain personal information only as long as needed to provide services and meet regulatory and accounting requirements. We implement reasonable administrative and technical safeguards to protect personal data against unauthorised access, disclosure or loss.
Your rights
You may request access to or correction of personal information we hold about you. To make such a request, contact us at [email protected] and include sufficient details to identify the records. We will respond within a reasonable timeframe and in accordance with applicable Canadian privacy law.
Third-party services
Certain third-party providers may be engaged to assist with order fulfilment and payment processing. We limit the personal data shared with those providers to what is necessary for them to perform their services, and require that they protect the information in line with industry practices.
Contact
If you have privacy questions or wish to exercise your rights, please contact us at [email protected] or by phone at . Our mailing address is 446 McCormack Rd, Saskatoon, SK, S7M 4Y1, Canada.
Making a privacy request
Send a personal-information request for ordinarycanada, 446 McCormack Rd, Saskatoon, SK, S7M 4Y1, Canada, to [email protected]. Identity verification may be required before it is completed.