Overview
We want you to be satisfied with your purchase. If you are not satisfied, returns are accepted within 30 days of delivery. This policy explains eligibility, responsibilities and timelines for refunds.
Eligibility and exceptions
Items returned must be in saleable condition unless the return is due to a clearly defective or incorrect shipment. Certain items may be ineligible for return for hygienic or safety reasons; check the product listing or contact us if you have questions about a specific item.
How to return
- Contact us at [email protected] with your order number and reason for the return.
- Ship the item back to the address we provide; return shipping costs are the responsibility of the customer.
- Once we receive and inspect the return we will process a refund if the return meets the policy conditions.
Refunds and timing
Original outbound shipping costs are non-refundable. Refunds are issued to the original payment method and typically post within about 7 business days after we complete inspection of the returned items. Processing time may vary slightly depending on your bank or payment provider.
Fees and restocking
We do not charge a restocking fee. Return shipping is paid by the customer unless an item arrived damaged or an incorrect product was sent; in those cases contact us immediately for instructions.
Contact for returns
For return authorisations or questions about a refund, email [email protected] or call . Please include your order number for faster service. Our store address is 446 McCormack Rd, Saskatoon, SK, S7M 4Y1, Canada.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 446 McCormack Rd, Saskatoon, SK, S7M 4Y1, Canada.