Overview
These terms set out the general rules for purchases made from ordinarycanada. By placing an order you agree to these terms. Our policies are designed to be clear and practical; please read them before you finalise a purchase. This page was last updated 10-May-25.
Order processing
We normally process orders within 1–3 business days. Processing means preparing the items for shipment and completing any necessary checks. Processing time does not include the transit time for delivery.
Pricing and product information
We strive to present accurate product details and prices. Product descriptions include ingredient lists and usage guidance when available. If you need more detail about a product, check the product listing or contact us before ordering.
Availability
All items are subject to availability. If an item becomes unavailable after your order is placed we will notify you and advise on options. We do not guarantee stock indefinitely.
Delivery
Delivery timelines are estimates. Domestic deliveries commonly arrive within 3–7 business days after processing; cross-border deliveries to the United States commonly arrive within 5–10 business days after processing. Actual delivery times depend on destination and carrier operations.
Returns and refunds
We accept returns within 30 days from the date your order was delivered. Return shipping is the customer’s responsibility. Original outbound shipping charges are non-refundable. After we receive and inspect the returned items, we will issue a refund to the original payment method. Refunds are typically processed within 7 business days after inspection. There is no restocking fee.
Limitation of liability
We supply products for personal use only. While we aim to provide accurate product information and helpful guidance, we are not responsible for third-party claims or misuse of products. Our liability is limited to the purchase price of the goods supplied in the order in question, except where local law provides otherwise.
Contact and legal
For questions about these terms, orders or policies, contact us at [email protected] or by phone at . Our business address is 446 McCormack Rd, Saskatoon, SK, S7M 4Y1, Canada. These terms are governed by the laws applicable in the province of Saskatchewan and Canadian federal law as relevant.
Independent retailer
ordinarycanada is an independent online retailer. Brand and product names identify merchandise and do not mean this store is the manufacturer or the official brand website. Contract contact: [email protected], 446 McCormack Rd, Saskatoon, SK, S7M 4Y1, Canada.